Advanced Call Centre Features 12

Customisations integrations, scripting, data capture.


 Call Transferring (External and Internal)

Learn how to transfer calls both externally and internally.  Read the document.

 Email Inbound Guide (Front-end)

This short guide explains how to setup Inbound Emails on your hosted dialler. Read the Guide.

 Hosted Dialler / Contact Centre Agent Interface Overview

This video gives an overview of the features of the Agent interface of the Hosted Dialler and...

 Hosted Dialler Blended Calling

Learn how you can initiate blended calling within your hosted dialler.

 Hosted Dialler Features Overview

This video provides an overview of our Hosted Dialler Features. .

 How to change alert phone to another extension

This document gives instructions on how to change alert phone to another extension. Read document.

 Internal and External Chat

Learn about Internal and External Chat. Read the document.

 Learn about the Multi-Channel Call Centre Features

Take a look at the multi-channel features that are available within the Hostcomm Contact Centre.

 Listening to Live Calls

The attached document outlines the instructions in order to be able to listen to live calls...

 Remove 44s from telephone data

This article gives you information on how to remove the "44s" for phone numbers in excel data....